Contact Avis Malaysia

Before you begin your drive

Reservations 8:30am - 5:45pm, Monday to Friday: Within business hours:
+603 7803 7555
(Calls from mobiles will be charged at your network's chosen rate)

Outside business hours:
1800-88-AVIS (2847)
(International rates may vary)
Email reservation (pre-rental enquiries only): avis.rsv@avis.com.my
Amend or cancel bookings: Within business hours:
+603 7803 7555
(Calls from mobiles will be charged at your network's chosen rate)

Outside business hours:
1800-88-AVIS (2847)
(International rates may vary)
Amend or cancel bookings via email: avis.rsv@avis.com.my
Avis Preferred (Priority lanes and some benefits not available in Malaysia, but you may still earn Preferred Points): Within business hours:
+603 7803 7555
(Calls from mobiles will be charged at your network's chosen rate)

Outside business hours:
1800-88-AVIS (2847)
(International rates may vary)
Email Avis Preferred (Priority lanes and some benefits not available in Malaysia, but you may still earn Preferred Points): Avis Preferred members only:
sales@avis.com.my
OR
avispreferred-reservations@avis.co.uk
Avis Preferred Updates

If you would like to update your Avis Preferred profile, please email :: avis.rsv@avis.com.my
OR
database.northern@bsc.avis-europe.com
Avis Prestige: +603 7803 7555
(Calls from mobiles will be charged at your network's chosen rate)
Enquire about Avis Prestige via email: sales@avis.com.my
Business rentals: +603 7803 7555
(Calls from mobiles will be charged at your network's chosen rate)
Email business rentals: sales@avis.com.my

During your journey

Queries during the rental period should be referred to the hire station where you picked up your vehicle.

24-hour breakdown assistance: 1800-88-AVIS (2847)
(Toll-free in Malaysia)

After your journey

Customer Services 8:30am - 5.45pm, Monday to Friday: +603 7803 7555
(Calls from mobiles will be charged at your network's chosen rate)
Email customer services (post-rental queries only): customerservice@avis.com.my
Request rental invoice: Retrieve a copy of your rental invoice online.

Business rentals 8:30am - 5:45pm, Monday to Friday: +603 7803 7555
(Calls from mobiles will be charged at your network's chosen rate)
Email business rentals: sales@avis.com.my
(General queries)
Personal Accident Insurance (PAI) Claims: +603 7803 7555
(Calls from mobiles will be charged at your network's chosen rate)

Avis Preferred Updates If you would like to update your Avis Preferred profile, please email:: avis.rsv@avis.com.my
or
database.northern@bsc.avis-europe.com

Damage queries: aviscare@avis.com.my

Other enquiries

Careers: sales@avis.com.my


Consumer press enquiries: customerservice@avis.com.my

Get in touch by post

Avis Malaysia
c/o DRB-HICOM EZ-Drive Sdn Bhd

Level 2, EON Head Office Complex,
No.2, Persiaran Kerjaya,
Glenmarie Industrial Park,
Section U1, 40150, Shah Alam,
Selangor Darul Ehsan, Malaysia.

Feedback or Complaints

At Avis Malaysia, we try harder to ensure your satifaction when using our services.Should you have any feedback, or in the event you have had a negative experience, kindly reach out to our customer service and we shall do our level best to assist you.

Customer service email: customerservice@avis.com.my